2 On Your Side: Smoking Cessation

2 On Your Side: Smoking Cessation


JEFF: SIMI VALLEY WOMAN SAID SHE WAS NOT JUST OVERCHARGED FOR A TRIP TO URGENT CARE. PAT: SHE WAS BILLED FOR A SERVICE SHE TURNED DOWN, BECAUSE SHE WAS A SMOKER. JEFF: CHRISTINE IS HERE. REPORTER: A SIMPLE QUESTION, ARE YOU A SMOKER, THAT THIS WOMAN SAID LEAD TO A $65 CHARGE TWICE ON HER URGENT CARE BILL. SHERRI TELLS “2 ON YOUR SIDE,” SHE WAS CHARGED $130 AT URGENT CARE, JUST FOR BEING AN OCCASIONAL SMOKER. I CAME UNGLUED. I CALLED THEM UP, I SAID ARE YOU KIDDING ME. REPORTER: SHE WENT TO THE UCLA JACK SKIRBALL HEALTH CENTER, AFTER DOCTOR RAN LABS, SHE ASKED IF I AM A SMOKER, I SAID I SMOKE A LITTLE BIT, SHE SAID ARE YOU INTERESTING IN A SMOKING SECESSION PROGRAM, I SAID NOT REALLY, I AM NOT REALLY A BIG SMOKER. SHE SAID OKAY. REPORTER: THEN SHERRI WITHIN BACK FOR A SEPARATE HEALTH ISSUE AND SAW A DIFFERENT DOCTOR. HE ALSO ASKED ARE YOU A SMOKER. REPORTER: AND ASK IF SHE WAS INTERESTED IN THE SAME PROGRAM, SHE ALSO SAID NO. 20 SECOND CONVERSATION. REPORTER: SHERRI GOT THE BILL FOR THE VISITS SHE NOTICED — TWO $65 CHARGES, BOTH LISTS AT TOBACCO SECESSION. WHAT DID YOU THINK? I AUTHORITY IT WAS A SCAM — I THOUGHT IT WAS A SCAM, HOW IN 13 DAYS CAN TWO DOCTORS ASK ME THE SAME QUESTION. AND CHARGE ME TWICE, AND NEVER GET THE PROGRAM. REPORTER: SHERRI SAID SHE WAS NEVER GIVEN ANY PRINTED APRIL TO PROGRAM. REPORTER: DID YOU GET ANY MATERIAL. NOTHING. REPORTER: THEY SAID THAT DOCTOR HAD WRITTEN ENOUGH DOWN IN HIS TO VERIFY THE FACT THAT HE COULD CHANGE FOR THE SMOKING SECESSION. CONSUMER WATCH DOG, JERRY FLANAGAN WHO SPECIALIZED IN HEALTH THE INSURANCE LETGATION HAS NEVER SEEN A LARGE LIKE THIS. THIS IS UNIQUE, A CHARGE FOR A SERVICE THAT PATIENT TURNED DOWN. SAID UNDER AFFORDABLE CARE ACT MOST INSURANCE COMPANIES ARE REQUIRED TO COVER SMOKES SECESSION PROGRAMS. THERE IS A INCENTIVE TO PROVIDERS TO BILL FOR A PROGRAM, PROVIDERS ARE ALWAYS LOOKING FOR ADDITIONAL BUILDING. PEOPLE NEED TO KNOW AWARE MUCH THEIR BILLS. — BE AWARE OF THEIR BILLS, THIS THEM TRYING TO RIP OFF US CONSUMERS. REPORTER: UCLA AGREED TO WIPE ONE OF THE $65 CHARGES AS A COURTESY, WE HAVE DELAYED THIS STORY TWICE HOPING THEY WOULD AGREE TO REFUND THE OTHER $65. THEY CITED PRIVACY LAWS, EVEN THOUGH SHERRI WAS MORE THAN WILLING TO SIGN A WAIVE IR, T WAIVER. THEY WERE NOT WILLING TO WORK WITH US, NOT TO TELL US WHAT THAT CHARGE WAS ABOUT AND CHANGE FOR THE PROGRAM. IT OF THE FRUSTRATING. PAT: KRISTINE LAZAR DOES NOT STOP. WILL KEEP DIGGING. REPORTER: I WILL. PAT: AND CAN “2 ON YOUR SIDE” HELP YOU, YOU CAN E-MAIL US WITH

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